Introduction
At The Blue Lens Defender, we aim to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, our Refunds and Returns Policy will guide you through the process of returning items and obtaining refunds.
Date of last revision: 12 September 2024
Return Conditions
Eligibility for Returns
- Timeframe: You may return products within 30 days of receiving your order.
- Condition: Products must be in their original condition, unused, and in the original packaging. Products showing signs of wear or damage are not eligible for returns.
- Non-returnable Items: Custom-made products, gift cards, and items marked as final sale cannot be returned.
Initiating a Return
Steps to Initiate a Return
- Contact Us: Email our customer support team at [email protected]. Include your order number, the reason for the return, and any supporting documentation (such as photos if the product is damaged).
- Receive Authorization: Wait for a return authorization from our customer support team, which will include detailed instructions on how to return your item.
- Return Shipping: Ship the product back to us at the following address:
The Blue Lens Defender
777 Kings Highway Street, Lynnwood, Pretoria, South Africa 0081
Return Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refund Process
Conditions for Refunds
- Inspection: Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in original condition, damaged, or missing parts not due to our error).
Non-refundable Items
- Shipping Costs: Original shipping costs are non-refundable.
- Return Shipping Costs: Costs incurred for return shipping are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at [email protected] with your order number and details about the product’s condition.
Late or Missing Refunds
- Check Your Bank Account: If you haven’t received a refund yet, first check your bank account.
- Contact Your Bank: Processing times vary and it may take some time before your refund is officially posted.
- Credit Card Company: Contact your credit card company, as it may take some time before your refund is officially posted.
- Customer Support: If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us:
Email Address: [email protected]
Postal Address: 777 Kings Highway Street, Lynnwood, Pretoria, South Africa 0081
Thank you for shopping with The Blue Lens Defender. We appreciate your business and are committed to providing you with quality products and excellent customer service.